A digital replacement for analogue phone systems
Our digital voice provides business telephony with a variety of benefits over the soon-to-be-retired analogue PSTN system, including cost savings, superior call quality, and the ability to amake and receive calls anywhere in the world
Landline services are changing to fully digital in the UK
From Spring 2025 through to December 2027, the traditional the analogue copper wire phone network (also known as Public Switch Telephone Network - or PSTN) is being retired. If you currently use landlines in your business, you'll be affected by the change.
Our Digital Voice service is a direct replacement for these older lines, and uses a technology called VoIP (Voice Over Internet Protocol) which allows voice, as well as video and multimedia, to be transmitted over the Internet.
It also brings a wealth of benefits and improvements over traditional analogue lines, or a mobile-only approach.
Crystal clear conversations
Voice calls over a full fibre Internet do not suffer from crackling and distortion caused by weather interference or damp
Bring your own number
Retain your existing number for a seamless transition from your existing system, or obtain a new local or non-geographical UK number to suit your brand
Lower call costs
Inclusive free UK minutes plus lower costs to UK, mobile and international numbers compared with traditional landlines
No physical phone lines required
Digital voice is routed through the Internet so no dedicated voice line is required, and you can make and receive calls from anywhere in the world
Digital voice needs quality Internet
Quality VoIP calls require a suitably reliable Internet connection. Click here for our fully-compatible Internet access broadband and leased lines.
Our digital voice service provides huge flexibility to configure your call handling. Below are some of the more common features, but if you have more complex requirements please let us know - we love a challenge!
After-hours rules
Redirect after-hours calls to voicemail, on-call staff or a separate night team for 24/7 support
Never miss a voicemail
Voicemails can be taken per extension and/or centrally, and e-mailed to individuals or team group inboxes for easier management and quicker responses
Interactive menus
Set up interactive menus to route callers to the right department, reducing your staff overheads and wait times
Professional greeing and hold music
Greet callers with professionally recorded messages and custom hold music to set the right tone for your brand
Ring groups
Have multiple extensions ring simultaneously to expedite answering of important calls
Queues with hold music
Handle higher call volumes with queuing systems that distribute calls efficiently to agents
Call recording
Record calls to monitor performance, resolve disputes, review and improve service quality
Call redirection
Redirect calls to your mobile to stay reachable on the go, or redirect them to a colleague
Do not disturb
When you're busy, temporarily divert calls by sending them directly to voicemail or a colleague
Merge calls & conferences
Host seamless conference calls by merging multiple participants into a single call, or use a conference bridge
We provide a customised solution that includes hardware, to align with your specific needs, and tight integration with your branding strategy throughout the process
All our phones share the basic features of multiple lines, transferring calls and Do Not Disturb mode, but more advanced models have additional features and more customisable physical buttons for quicker actions.
As a first point of contact for your customers, your business phone system plays an important role in shaping the impression of your brand
Having a high-quality, professionally recorded introduction creates a polished, welcoming experience right from the start. It sets the tone for how people perceive your business. While AI-generated voices can be convenient, a real human voice often adds a warmth and authenticity that customers notice and appreciate.
Equally important is the design of your call flow. A well-thought-out system with easy-to-follow menus and smooth transitions gives callers confidence in your professionalism. On the other hand, a confusing or frustrating setup, or even annoying hold music, can do more harm than good to your brand's reputation.
We can assist with finding the right voice for your phone system, as well as helping to write the script for the menu system, and optimising the call flows.
The type of number you use matters too. A local number (e.g., 020, or 01322) can build trust and familiarity, especially if your business serves a specific region. A national number (e.g., 0345) can make your business appear more widespread and corporate. A mobile number (e.g., 07700) suggests flexibility and approachability, which might be ideal for sole traders, but may come across as less professional for larger businesses. We even have access to a wide range of more memorable gold numbers, helping you stand out from your competitors.
This service can be Managed By Enlink which brings the following benefits:
Planning & design
We carefully assess your technical and business requirements ensuring a service tailored to your needs, balancing performance, scalability, and cost-effectiveness
Procurement & installation
We take care of everything, from sourcing equipment to managing installations, delivering a stress-free deployment
Ongoing management & support
Enjoy peace of mind with our continuous management, proactive diagnostics, upgrades and patches, and 24x7 fault support
Time and resource savings
We take pride in being conscientious, saving you valuable time and avoiding the headaches and costs of downtime
Use our simple wizard to ensure a quick turnaround of your quote, typically within one business day. If you need additional help or guidance, request a callback.
We may be able to offer you enhanced discounts if multiple services interest you:
